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Landlord & gas safety questions
Who has landlord gas safety duties?
Duties can apply to rented homes, rooms and other accommodation. HSE also addresses paid lodgers, holiday accommodation and other arrangements. The details depend on the letting and who provides the appliances. Check HSE guidance on who needs gas safety checks.
What must a landlord arrange?
For gas appliances and flues provided for tenants, arrange the required annual safety checks with a suitably qualified Gas Safe registered engineer. Maintenance of appliances, flues and pipework is an ongoing responsibility and is separate from the annual check. Read HSE landlord duties guidance.
Does a gas safety check replace a boiler service?
No. The safety check records the results of the agreed checks; servicing is maintenance appropriate to the appliance. You can arrange boiler servicing and CP12 together. Known faults should be reported before booking routine maintenance.
When should checks be arranged?
Plan annual checks before the existing deadline. HSE explains the rules for checks carried out up to two months early while retaining the original deadline, where the conditions are met. Check the official timing guidance.
What records must I keep and give to tenants?
Keep gas safety records for at least two years. HSE explains the additional record requirements when using the early-check flexibility. Existing tenants must receive the record within 28 days; new tenants normally need it before moving in. Read the record-keeping and supply requirements.
Does using a letting agent remove my responsibilities?
Make the contract clear about maintenance, checks, access, records and follow-up work. HSE explains how duties apply where an agent has agreed to undertake them. Read HSE guidance for landlords and agents.
What if a tenant will not provide access?
Arrange appointments reasonably and keep records of communications and attempts to gain access. Do not force entry. HSE describes reasonable steps; a fixed number of attempts is not an automatic legal safe harbour. Read HSE access guidance.
What should happen between tenancies?
Review appliance ownership, access, the current gas safety record and any known defects before the next tenancy. Report suspected tampering or unsafe removal of appliances and arrange appropriate checks. Read HSE advice on changes of tenancy.
What if an appliance is unsafe or a defect is recorded?
Do not use an appliance that is suspected to be unsafe. Follow the attending engineer instructions and arrange the necessary action. A record can include defects; it should not be treated as a promise that repairs are complete. Read HSE guidance on safety issues.
What if the tenant owns the appliance or the property is sublet?
Ownership, installation responsibilities and subletting arrangements can affect who must do what. Do not assume responsibilities have transferred automatically. Check HSE advice on tenant-owned appliances and subletting.
Do rented homes in England need carbon monoxide alarms?
Relevant landlords must provide a CO alarm in a room used as living accommodation containing a fixed combustion appliance, excluding gas cookers. Rules also cover smoke alarms, tenancy-start checks and faulty alarms. An alarm does not replace appliance maintenance or gas safety checks. Read the GOV.UK alarm guidance for England.
How do I check an engineer is suitable for the work?
Check their Gas Safe ID and the categories they are qualified to work on. Registration alone does not mean qualification for every type of gas appliance. Read HSE engineer-checking advice.
How do I prepare a Heating People booking?
Send the full postcode, job details, appliance make and model, useful photos and access arrangements. For a let property, provide landlord or agent authorisation and the correct payment contact separately from occupier access details.
When is a booking confirmed?
Heating People reviews the job, location and price before issuing the quote or invoice for advance payment. Once you have paid, your booking is confirmed. A two-hour arrival window can be confirmed on the day.
Which visit should I choose for a broken boiler?
Choose diagnosis for an existing fault. Routine servicing and a gas safety check serve different purposes. Our boiler breakdown page explains the initial diagnostic scope and separately agreed repairs.
More support
The linked HSE and GOV.UK resources give the detailed rules and exceptions. Alarm guidance linked here is for England; requirements elsewhere differ.